Privatlivspolitik

1. Introduction

TransportNomad ("we", "us", "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our route planning and load optimization platform (the "Service").

This policy applies to all users of TransportNomad, including visitors to our website at transport-nomad.com and registered users of our platform.

By using our Service, you consent to the collection and use of information in accordance with this Privacy Policy.

2. Data Controller

The data controller responsible for your personal data is:

TransportNomad

Email: [email protected]

Country: Poland

Website: https://transport-nomad.com

For any privacy-related inquiries, please contact us via email.

3. Information We Collect

3.1 Account Information

When you register for TransportNomad, we collect:

• Email address
• Password (stored in encrypted form)
• Company/organization name (if applicable)
• Contact information you choose to provide

3.2 Service Usage Data

When you use our platform, we collect:

• Metadata about routing/geocoding/autogusest/tollcost requests to HERE Engine (request occurrence, not content)
• Cost parameters, fleet parameters and organizational settings
• Fuel price settings

3.3 Technical Data

We automatically collect certain technical information:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and features used
• Date and time of access
• Referring website (if applicable)

4. How We Use Your Information

We use the collected information for the following purposes:

4.1 Service Provision

• To create and manage your account
• To provide route planning and cost analysis features
• To enable Load Planner 3D functionality
• To enable team collaboration features

4.2 Service Improvement

• To analyze usage patterns and improve our Service
• To develop new features and functionality
• To ensure the security and stability of our platform

4.3 Communication

• To send service-related notifications
• To respond to your inquiries and support requests
• To send important updates about our Terms or Privacy Policy

5. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide you with the Service you requested (Art. 6(1)(b) GDPR)
• Legitimate Interests: Processing for our legitimate business interests, such as improving our Service, ensuring security, and fraud prevention (Art. 6(1)(f) GDPR)
• Consent: Where you have given explicit consent, such as for marketing communications or certain cookies (Art. 6(1)(a) GDPR)
• Legal Obligation: Processing necessary to comply with legal requirements (Art. 6(1)(c) GDPR)

6. Payment Processing

All payments for TransportNomad are processed by Paddle.com.

Paddle acts as the Merchant of Record for all transactions. When you make a purchase, Paddle collects and processes your payment information directly. We do not have access to your full credit card number or payment details.

Paddle may collect:

• Payment card information
• Billing address
• Transaction details

For information about how Paddle handles your data, please refer to Paddle's Privacy Policy at paddle.com/legal/privacy.

7. Data Sharing and Third Parties

We may share your information with the following categories of third parties:

7.1 Service Providers

• Paddle.com (payment processing)
• Cloud hosting providers (data storage and infrastructure)
• Map data providers (for route planning functionality)
• Analytics services (to understand Service usage)

7.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal data to third parties.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform.

8.1 Types of Cookies We Use

• Essential Cookies: Required for the Service to function properly (e.g., authentication, session management)
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how users interact with our Service

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Service.

When you first visit our website, you will be presented with a cookie consent banner allowing you to accept or decline non-essential cookies.

9. Data Retention

We retain your personal data for as long as necessary to provide you with the Service and fulfill the purposes described in this Privacy Policy.

• Account data: Retained while your account is active and for up to 12 months after account deletion
• Usage data (routes, load plans): Retained while your account is active
• Technical logs: Typically retained for 90 days
• Financial records: Retained as required by applicable tax and accounting laws

10. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of processing in certain circumstances
• Right to Data Portability: Request transfer of your data in a machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us via email. We will respond to your request within 30 days.

You also have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

11. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of sensitive data at rest
• Regular security assessments
• Access controls and authentication mechanisms
• Regular backups

While we take reasonable precautions, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

12. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Transfers to countries with adequate data protection levels as determined by the European Commission

13. Children's Privacy

TransportNomad is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child, we will take steps to delete such information promptly.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

TransportNomad

Email: [email protected]

Website: https://transport-nomad.com