Last Updated: May 1, 2025
1. Introduction
At TransportNomad ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.
2. Information We Collect
We collect information that you provide directly to us, information we collect automatically when you use our services, and information from third-party sources.
2.1 Information You Provide to Us
We collect information that you provide directly to us, including:
- Account Information:
When you register for an account, we collect your name, email address, password, company name, and other contact information.
- Payment Information:
When you subscribe to our services, we collect payment details, billing address, and other financial information necessary to process your payment.
- Profile Information:
Information you provide in your user profile, such as your photo, job title, and preferences.
- Content and Communications:
Information you provide when you use our services, such as route data, locations, transport information, cost parameters, and other data you input into the system.
- Customer Support:
Information you provide when you contact us for customer support or other inquiries.
2.2 Information We Collect Automatically
When you use our services, we automatically collect certain information, including:
- Device Information:
Information about the device you use to access our services, including hardware model, operating system and version, unique device identifiers, and mobile network information.
- Log Information:
Information about your use of our services, including the type of browser you use, access times, pages viewed, and your IP address.
- Usage Information:
Information about how you use our services, such as the features you use, the routes you calculate, and other actions you take within the service.
- Location Information:
With your consent, we may collect information about your precise location using GPS, WiFi, or other technologies.
- Cookies and Similar Technologies:
We use cookies and similar technologies to collect information about your browsing behavior and preferences.
2.3 Information from Third Parties
We may receive information about you from third parties, including:
- Business Partners:
Information from our business partners, such as payment processors and other service providers.
- Third-Party Services:
If you choose to link your account with a third-party service (such as TimoCom), we may receive information about you from that third party.
- Public Sources:
Information from publicly available sources, such as public databases and social media platforms.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Improving Our Services:
To provide, maintain, and improve our services, including to process transactions, calculate routes, analyze costs, and develop new features.
- Customer Support:
To provide customer support and respond to your inquiries, feedback, and requests.
- Communication:
To communicate with you about our services, updates, and other relevant information.
- Marketing:
With your consent, to send you marketing communications, promotional offers, and information about our services.
- Research and Development:
To conduct research and development to improve our services and develop new features.
- Security and Fraud Prevention:
To detect, prevent, and address technical issues, security breaches, and fraudulent activities.
- Legal Compliance:
To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and the purposes for which we process the data.
When we no longer need your personal information, we will securely delete or anonymize it. If this is not possible (for example, because your personal information has been stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion is possible.
5. How We Share Your Information
We may share your information in the following circumstances:
- With Service Providers:
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing.
- With Business Partners:
We may share your information with our business partners to offer you certain products, services, or promotions.
- With Your Consent:
We may share your information with third parties when you give us your consent to do so.
- For Legal Reasons:
We may share your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests; to enforce our Terms of Service; to detect, prevent, or address fraud or security issues; or to protect the rights, property, or safety of TransportNomad, our users, or others.
- In Connection with a Business Transaction:
We may share your information in connection with a substantial corporate transaction, such as a merger, consolidation, asset sale, or in the unlikely event of bankruptcy.
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you, with third parties.
6. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access:
You have the right to request copies of your personal information.
- Rectification:
You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Erasure:
You have the right to request that we erase your personal information, under certain conditions.
- Restrict Processing:
You have the right to request that we restrict the processing of your personal information, under certain conditions.
- Object to Processing:
You have the right to object to our processing of your personal information, under certain conditions.
- Data Portability:
You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact information provided below.
7. Security of Your Information
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction.
However, please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated Privacy Policy on our website and update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after the posting of changes constitutes your acceptance of those changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Email: [email protected]
Phone: 1-800-123-4567
Address: 1234 Transport Ave, Suite 100, City, State, ZIP